Shipping Policy

Thank you for shopping with Desk Advent! We work to ensure your Christmas surprises are carefully packaged and delivered as smoothly as possible.

1. Order Processing

All orders require 2–3 business days for processing before shipment.

Processing includes order verification, preparation, packaging, and dispatch.

Business days exclude weekends and public holidays. During periods of high demand, processing may occasionally take longer.

2. Shipping & Delivery Times

Our standard estimated shipping time is 8–14 business days after your order has been processed and dispatched.

Estimated Delivery Breakdown:

• Order Processing: 2–3 business days

• Shipping & Transit: 8–14 business days

• Total Estimated Delivery: 10–17 business days

These are estimated timeframes, not guaranteed delivery dates.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery location and available shipping methods.

Customers can review all applicable shipping charges before completing their purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for the tracking information to update after dispatch.

For tracking assistance, contact deskadvent@outlook.com.

5. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

• High seasonal order volume

• Shipping carrier disruptions

• Weather conditions

• Customs processing

• Public holidays

If your order experiences a significant delay, please contact our customer support team for assistance.

6. Incorrect Shipping Information

Customers should ensure that their shipping address and contact details are correct before completing checkout.

If you notice an error, please contact us immediately at deskadvent@outlook.com.

We will try to update your details before dispatch, but changes may not be possible after shipment.

7. Missing, Damaged, or Incorrect Orders

If your order is missing, arrives damaged, or contains an incorrect item, please contact our support team.

Include your order number and relevant photographs when applicable.

We will investigate the issue and assist with an appropriate resolution in accordance with our policies and applicable consumer protection laws.

8. Christmas Holiday Shipping

Desk Advent is a seasonal Christmas product. We recommend ordering early to allow sufficient delivery time.

Due to increased shipping demand during the holiday season, delivery before Christmas cannot be guaranteed unless specifically stated at checkout.

9. Contact Us

For shipping inquiries, tracking assistance, or delivery concerns, please contact:

Store: Desk Advent

Email: deskadvent@outlook.com

Thank you for choosing Desk Advent!