Return & Refund Policy

Thank you for shopping with Desk Advent! We want every customer to have a great shopping experience. Please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• The Desk Advent Calendar must be unused, unopened, and in its original packaging.

• The item must be in its original condition.

• You must provide your order number or proof of purchase.

• Returns must be requested within 30 days of delivery.

To request a return, please contact deskadvent@outlook.com before sending anything back. Our team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at deskadvent@outlook.com.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

Once reviewed, we will arrange an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

We generally cannot accept returns for:

• Advent calendars that have been opened or used, unless defective.

• Items damaged through misuse or improper handling.

• Returns requested after 30 days of delivery, except where required by applicable law.

These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied products.

Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for processing, although your bank or payment provider may take additional time to post the funds.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. You may still request an eligible return after delivery.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.

If you receive a damaged, defective, or incorrect item, we will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

Contact Us

If you have questions about returns, refunds, or your order, please contact us.

Email: deskadvent@outlook.com

Store: Desk Advent

Our support team will be happy to assist you.

Nothing in this policy limits any consumer rights provided by applicable law.